Charlesworth Community Care has put in place systems to set and achieve its goals and targets, monitor, assess and review performance, and act on findings to continuously improve business quality and performance in the best interests of its customers.
We will ensure that staff supervision and appraisal is carried out regularly, in accordance with Skills for Care advice, and ensure training targets are monitored and achieved for all staff.
Complaints and compliments procedures are in place to ensure continued quality management. Complaints and compliments are logged, actioned and information shared with staff, customers and regulators of the service as appropriate.
To achieve the quality service we aspire to, we send out annual quality surveys to help us measure the quality of the service we provide. We also engage with our staff to understand how our service can be further improved.
We are a member of the national Buy With Confidence scheme and participate in their customer survey system.