Quality Assurance

Charlesworth Community Care has put in place systems to set and achieve its goals and targets, monitor, assess and review performance, and act on findings to continuously improve business quality and performance in the best interests of its customers. A recent quality survey in September 2017 achieved a 63% return rate with 85% reporting Excellent Quality of Care, and 15% reporting Good Quality of Care.

Comments received included:

"The care team were a delight and a breath of fresh air on every visit, very friendly and trusting, a supportive shoulder and adviser for both the patient and family members through a difficult time."

"The carers are friendly and able to put me at ease. They are very capable and do a good job"

"The service is first class"

"Kind thoughtful girls. Very caring and funny. I like to sing and dance with the carers, they make my day many a day."

We ensure that staff supervision and appraisal is carried out regularly, in accordance with Skills for Care advice, and ensure training targets are monitored and achieved for all staff.

Complaints and compliments procedures are in place to ensure continued quality management.  Information is shared with staff, customers and regulators of the service as appropriate.